This policy applies to purchases made from camp-go-sb.com, operated by CAMP GO SDN BHD (202601020799 (1682896-U)). You may contact us at camp-go@outlook.com. Our business address is 11-G PUSAT PERNIAGAAN BATU 3 JALAN KUALA SAWAH 70300 SEREMBAN NEGERI SEMBILAN MALAYSIA.
Order Processing
Orders are processed after payment confirmation and required order details are received. Processing may be affected by stock availability, public holidays, courier schedules, or incomplete delivery details.
Delivery
Delivery is handled by courier or logistics providers available to the destination. Shipping fees, delivery options, and delivery coverage may vary by product size, parcel weight, and delivery address.
Camping and Outdoor Products
Some camping tents, grills, backpacks, and outdoor accessories may require larger packaging. Delivery charges and courier handling may vary for bulky or heavy items.
Address Accuracy
Please ensure your name, phone number, and delivery address are correct before placing an order. Delays caused by incomplete or incorrect addresses are outside our control.
Damaged Parcels
If a parcel arrives visibly damaged, please take photos before opening and contact us within 24 hours at camp-go@outlook.com.